Customer Service

Customer Service Professional (REMOTE)

Glenside, Pennsylvania   |   Contract

Are you looking for an amazing opportunity to help service our clients from your home office?


Join Our Team!


We are looking to grow our Customer Contact Center Division. This opportunity will allow you the flexibility to work remotely, receive top-notch training and get paid hourly to work for this Fortune 500 Company.

We are currently seeking Independent Contractors for Inbound Customer Service Representative Positions. You will serve as a liaison between customers and clients. You will assist with orders, account questions, billing, service cancellations and other inquiries. You are patient, knowledgeable, and friendly towards current and potential customers.


As an Independent Customer Service Professional You Would Perform The Following Tasks:


  • Identify customers’ needs and use knowledge database to recommend solutions to customer issues/concerns.
  • Handle large volume of phone calls in accordance with policies and procedures.
  • Answer customer questions regarding products and services.
  • Create tickets in the client database to document customer interactions.
  • Maintain customer accounts (e.g. update contact information, document phone interactions, update special preferences).
  • May sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to position accomplishments


Requirements:

  • Previous Customer Service Experience preferred (not required)
  • Attention to detail
  • Excellent verbal and written Communication skills required
  • Strong interpersonal and problem solving skills
  • Ability to multi-task in a fast-paced environment.


Equipment Requirements:

- Desktop Computer or Laptop Computer Windows 7 (32 & 64 bit), Windows 8, 8.1 or Windows 10. (Please Note: All-In-One Computer Systems Are Not Approved For Usage)

- POTS hardwired or digital phone line.

- Noise cancelling headset USB headset (during certification) and telephone headset (during servicing).

- Dual monitors are strongly recommended (not required).


Company Hours of Operation*: (*Subject to change based company need)

- 8am - 10pm EST

- Some Clients Offer 24/7 Servicing Hours After Certification and 90 Day Period

- Job Types: Part-time, Contract

- Salary Range For Several Positions $8.00 to $12.00 /hour


Please note that we currently do not accept candidates from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin. Our company only accepts applicants in the United States.

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